For general enquiries, first try reviewing the Frequently Asked Questions.

All cardholder enquiries are first managed by the Department of Child Protection 1800 119 845.

If a cardholder needs to speak with the Bank and the matter is payment related, please transfer the cardholder to the Commonwealth Bank of Australia Premium Service Centre directly on their 24 hours a day, 7 days a week Customer Support line:

13 15 76 (or +61 13 15 76 when overseas, call charges may apply)